Privacy Policy

1. Introduction

Libero Labs, Inc. ("Libero Labs," "we," "us," or "our") provides Limen, a data contracts and integrity middleware platform, along with our website located at liberolabs.ai (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, or use the Services.

This Policy does not apply to data our customers submit to or process through the Limen platform in their own data environments ("Customer Data"). We process Customer Data as a service provider or processor on behalf of our customers, under the terms of our customer agreements. If you have questions about how a Libero Labs customer handles your information, please contact that customer directly.

2. Information We Collect

Information you provide to us

• Contact and account information, such as name, email address, company name, job title, and phone number, when you request a demo, create an account, sign up for communications, or contact us.
• Business communications, such as the contents of emails, support requests, and sales conversations.
• Billing information, such as billing contact details and payment information, which is processed by our third-party payment providers.

Information collected automatically

• Usage data, such as pages visited, features used, log-in timestamps, and interactions with the Services.
• Device and connection data, such as IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies, as described in Section 8 below.

Information from other sources

• Information from business partners, publicly available sources, and service providers that help us with marketing, sales, and account management.

3. How We Use Information

We use personal information to:

• Provide, operate, maintain, and secure the Services.
• Set up and manage accounts, authenticate users, and provide customer support.
• Communicate with you about the Services, including transactional notices, security alerts, and administrative messages.
• Send marketing communications, subject to your right to opt out.
• Analyze and improve the Services, including monitoring performance and developing new features.
• Detect, investigate, and prevent security incidents, fraud, and abuse.
• Comply with legal obligations and enforce our agreements.

Where required by applicable law (such as the EU or UK GDPR), we rely on legal bases including performance of a contract, our legitimate interests, your consent, and compliance with legal obligations.

4. How We Share Information

We do not sell personal information. We share personal information only as follows:

• Service providers and subprocessors that perform services on our behalf, such as cloud hosting, analytics, payment processing, customer support, and email delivery, under contracts that limit their use of the information.
• Professional advisors, such as lawyers, auditors, and accountants, where necessary.
• Legal and safety purposes, when we believe disclosure is required by law or appropriate to protect the rights, property, or safety of Libero Labs, our customers, or others.
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality protections.
• With your direction or consent.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary based on the type of information and the context in which it was collected. When personal information is no longer needed, we delete or de-identify it in accordance with our data retention procedures.

6. Security

We maintain a written information security program with administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption of data in transit and at rest, personnel security training, and vulnerability management. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Object to or request restriction of certain processing.
• Receive a copy of your personal information in a portable format.
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the information in Section 12. We will respond in accordance with applicable law and may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with a data protection authority if applicable in your jurisdiction. We do not discriminate against individuals for exercising their privacy rights.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze usage, and support marketing. You can control cookies through your browser settings, and where required by law, we will request your consent before setting non-essential cookies. Disabling certain cookies may affect the functionality of the website.

9. International Data Transfers

We are based in the United States and may process information in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers, such as standard contractual clauses.

10. Children's Privacy

The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by posting the updated Policy with a new effective date and, where appropriate, providing additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions about this Policy or our privacy practices, contact us at: